These Terms and Conditions (“Terms”) govern your access to and use of the WOW Studio website, platform, software, tools, content, communications, and related services (together, the “Services”).

By accessing or using the Services, creating an account, starting a trial, or purchasing a subscription, you agree to these Terms.

If you do not agree to these Terms, you must not use the Services.

1. Who we are

WOW Studio is operated by:

We Offer Wellness ltd

Trading as: We Offer Wellness

Company number: 15323457

Email: [email protected]

Website: www.weofferwellness.co.uk

References to “WOW Studio”, “we”, “our”, or “us” mean the company above.

2. Who these Terms apply to

These Terms apply to:

• visitors to our website;
• account holders;
• subscribers;
• practitioners, clinics, wellness professionals, teams, and businesses using WOW Studio; and
• any end users, clients, or contacts who interact with WOW Studio pages, forms, booking flows, messages, or other features made available by an account holder.

If you use WOW Studio on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

3. Eligibility

You may only use the Services if:

• you are at least 18 years old; and
• you are legally able to enter into a binding contract.

By acceptance of these T&Cs you are confirming you hold the appropriate qualifications and relevant & valid insurance to be able to deliver your offerings.

We Offer Wellness accepts no liability for claims against injury loss or harm.

You must ensure that all information you provide to us is accurate, complete, and kept up to date.

4. Our Services

WOW Studio provides software and related tools which may include, without limitation:

• client management tools;
• booking and scheduling tools;
• communication tools;
• onboarding and intake forms;
• payment-related features;
• video/session-related tools;
• links, QR codes, landing pages, automations, and marketing tools;
• analytics, reporting, and business management features; and
• any associated website, content, templates, support, or integrations.

We may update, improve, replace, remove, or modify any part of the Services at any time.

5. Account registration

To access certain features, you must create an account.

You agree to:

• keep your login details secure and confidential;
• not share your account except as expressly permitted under your plan;
• notify us promptly of any unauthorised access or security incident; and
• take responsibility for all activity carried out through your account.

We may refuse registration, reclaim usernames, or require changes to account details where reasonably necessary.

6. Subscription plans, pricing, and fees

We may offer free plans, paid subscriptions, trials, promotional offers, add-ons, one-off purchases, usage-based charges, or custom pricing.

Your applicable pricing will be the pricing displayed to you at the time you sign up, place an order, or otherwise agree to purchase the relevant Services.

6.1 Example pricing clause

You can edit this section to match your real pricing:

WOW Studio V3 Subscription: £19.99 per month per account

VAT: excluded

On our Starter Plan we deduct 20% commission on all of the customer transactions.

6.2 Cancellation of subscription

Pay monthly subscriptions require a 28 day notice of cancellation in writing.

Annual subscriptions are non-refundable.

7. Billing and payment

By purchasing a paid plan, you authorise us and/or our payment processor to charge the payment method you provide for:

• subscription fees;
• renewal fees;
• add-on fees;
• usage-based fees;
• applicable taxes; and
• any other amounts properly due under these Terms.

Payments are due in advance unless otherwise stated.

If payment cannot be collected:

• we may retry payment;
• we may suspend or limit access to the Services;
• we may downgrade your plan;
• we may charge reasonable administrative or late fees where lawful; and/or
• we may terminate your access for non-payment.

You must keep your billing details current and valid at all times.

8. Auto-renewal

Unless we expressly state otherwise, paid subscriptions renew automatically at the end of each billing period for the same or nearest equivalent term.

By purchasing a subscription, you agree that your subscription will continue until cancelled in accordance with these Terms.

You can cancel renewal at any time through your account settings or by contacting us at [email protected]. Cancellation will usually take effect at the end of the current billing period unless we state otherwise.

9. Free trials, promotions, and discounts

We may offer free trials, discounted periods, credits, referral incentives, or promotional pricing.

Unless otherwise stated:

• promotions are for limited periods only;
• promotions cannot be combined;
• we may withdraw promotions at any time;
• trials may convert automatically into paid subscriptions unless cancelled before the trial ends; and
• we may limit eligibility for trials or promotions.

You may only use promotions in good faith and for their intended purpose. We may cancel or claw back promotions obtained through abuse, fraud, or manipulation.

10. Changes to pricing and plans

We may change our pricing, plan features, usage limits, or billing structure from time to time.

If we change a paid subscription price, we will give you reasonable notice before the change takes effect. Unless otherwise stated, the new price will apply from your next renewal date after the notice period.

If you do not agree to the new price, you may cancel before the new price takes effect.

11. Cancellation, termination, and refunds

11.1 Refunds

Except where required by law, subscription fees, renewal fees, setup fees, and other charges are non-refundable.

If you believe you were charged in error, you must contact us within 28 days of the charge.

11.2 Cancellation by us

We may suspend or terminate your account or access immediately if:

• you breach these Terms;
• payment is overdue;
• your use creates legal, regulatory, or security risk;
• we reasonably suspect fraud, misuse, or unlawful activity; or
• we are required to do so by law or a third-party provider.

11.3 Effect of termination

On termination or expiry:

• your right to use the Services ends;
• we may suspend or delete access to data after a reasonable retention period;
• any accrued rights, fees, and liabilities remain enforceable; and
• clauses intended to survive termination will continue in force.

12. Consumer rights

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law that cannot lawfully be excluded or limited.

If you are a consumer, additional cancellation or refund rights may apply under law depending on the nature of the Services, when performance starts, and what you agreed to at checkout.

13. Acceptable use

You must not, and must not allow any third party to:

• use the Services unlawfully or fraudulently;
• upload, store, transmit, or distribute harmful, abusive, defamatory, infringing, obscene, or misleading content;
• send spam or unauthorised marketing;
• attempt to gain unauthorised access to the Services or related systems;
• probe, scan, or test vulnerabilities without permission;
• interfere with the operation, security, or integrity of the Services;
• reverse engineer, decompile, copy, or exploit the Services except as allowed by law;
• use the Services to store or process data in breach of confidentiality, privacy, or professional obligations;
• impersonate another person or organisation; or
• resell, sublicense, or commercially exploit the Services except where expressly permitted by us in writing.

We may remove content or suspend access where we reasonably believe this section has been breached.

14. Practitioner and business customer responsibilities

If you are a practitioner, clinic, wellness provider, or business user, you are solely responsible for:

• your services, sessions, advice, treatment, and client outcomes;
• obtaining any licences, insurance, registrations, permissions, or consents you need;
• ensuring your descriptions, pricing, availability, and policies are accurate;
• complying with all laws, regulations, codes, and professional standards that apply to your business;
• handling your own client contracts, disclaimers, consent forms, and health-related documentation;
• ensuring communications sent through WOW Studio are lawful and appropriate; and
• collecting, using, and sharing client data lawfully.

WOW Studio provides software tools only and does not provide medical, clinical, therapeutic, legal, accounting, or regulated professional advice.

We are not responsible for the acts, omissions, services, advice, conduct, or outcomes of practitioners or their clients.

15. Client and user content

You may upload, submit, create, transmit, or store content through the Services, including text, images, videos, forms, client data, bookings, communications, templates, and other materials (“User Content”).

You retain ownership of your User Content.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display, and otherwise use User Content only as reasonably necessary to:

• provide the Services;
• maintain and improve the Services;
• secure the Services;
• comply with law; and
• enforce these Terms.

You are solely responsible for your User Content and confirm that:

• you have all necessary rights to use it;
• it does not infringe any third-party rights; and
• it complies with these Terms and applicable law.

16. Data protection and privacy

We process personal data in accordance with our Privacy Policy, available at: [LINK].

Where applicable, you and WOW Studio may each act as separate controllers, or WOW Studio may act as a processor/service provider for certain processing activities. The parties’ respective data protection responsibilities should be set out in our Data Processing Agreement, where applicable.

You are responsible for:

• providing legally compliant privacy notices to your clients and contacts;
• obtaining any consents required for your own marketing or communications;
• ensuring that personal data you upload to WOW Studio is collected and used lawfully; and
• entering into any required data protection agreements with us.

We may use third-party hosting, infrastructure, analytics, communication, payment, and support providers to operate the Services.

17. Confidentiality

Where one party receives confidential information from the other, it must keep that information confidential and use it only for purposes connected with the Services, except where disclosure is:

• required by law;
• required by a court or regulator;
• made to professional advisers under duties of confidentiality; or
• authorised in writing by the disclosing party.

This section does not apply to information that is already public through no fault of the receiving party.

18. Intellectual property

All intellectual property rights in the Services, including all software, branding, design, text, graphics, templates, workflows, features, and underlying technology, belong to WOW Studio or its licensors.

Except for the limited right to use the Services under these Terms, no rights are granted to you.

You must not use our name, logo, trade marks, branding, domain names, or other brand features without our prior written consent.

19. Limited licence to use the Services

Subject to these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business or personal use, depending on your plan.

This licence does not permit:

• resale;
• white-labelling without permission;
• sublicensing;
• copying or distributing the platform; or
• using the Services to build a competing product.

20. Third-party services and integrations

The Services may integrate with or rely on third-party products, platforms, or services, including payment providers, email providers, video tools, calendars, websites, CRMs, analytics, and other software.

We are not responsible for third-party services and do not guarantee their availability, compatibility, security, or performance.

Your use of third-party services may also be subject to that provider’s own terms and privacy policies.

21. Availability, maintenance, and changes

We aim to provide the Services with reasonable care and skill, but we do not guarantee that the Services will be uninterrupted, error-free, or available at all times.

We may:

• perform maintenance;
• release updates, patches, or upgrades;
• modify features or functionality;
• impose storage, usage, messaging, or bandwidth limits; or
• discontinue part of the Services.

Where practical, we will try to give notice of material planned downtime or major adverse changes.

22. Support

Any support, onboarding, response times, service levels, migration assistance, or account management services will be provided only where included in your plan or separately agreed in writing.

Unless expressly agreed otherwise, support is provided during our normal business hours and on a reasonable endeavours basis.

23. Disclaimers

The Services are provided on an “as is” and “as available” basis, except to the extent otherwise required by law.

To the fullest extent permitted by law, we do not warrant that:

• the Services will meet all of your requirements;
• the Services will be uninterrupted, timely, secure, or error-free;
• any data will always be accurate or complete;
• defects will always be corrected; or
• the Services will be compatible with all devices, browsers, systems, or third-party tools.

You are responsible for maintaining your own backups of important data where appropriate.

24. Limitation of liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, and to the fullest extent permitted by law:

24.1 Excluded losses

We will not be liable for:

• loss of profits;
• loss of revenue;
• loss of business;
• loss of goodwill;
• loss of anticipated savings;
• loss of data;
• business interruption; or
• indirect or consequential loss,

whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

24.2 Liability cap

Our total aggregate liability arising out of or in connection with the Services or these Terms shall not exceed the greater of:

• the total amount paid by you to us in the 12 months before the event giving rise to the claim; or
• £100.

24.3 Business-use note

If you mainly serve business users, this clause is more workable. If you serve consumers heavily, get it reviewed so it stays fair and enforceable.

25. Indemnity

If you use the Services on behalf of a business, you agree to indemnify and hold harmless WOW Studio, its directors, officers, employees, and contractors from and against losses, claims, liabilities, damages, costs, and expenses arising from:

• your User Content;
• your breach of these Terms;
• your use of the Services;
• your services to clients; or
• your breach of law, regulation, or third-party rights.

26. Complaints and disputes

If you have a complaint, please contact us first at [email protected] and we will try to resolve it promptly and in good faith.

You and we agree to try to resolve disputes informally before starting court proceedings, unless urgent legal relief is needed.

27. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we may notify you by email, in-app notice, on our website, or by other reasonable means.

Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the revised Terms.

28. Transfer

You may not assign, transfer, or otherwise deal with your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, subcontract, or otherwise deal with our rights and obligations under these Terms, provided this does not reduce any rights you have under applicable law.

29. Severance

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

30. Waiver

If we do not enforce any right or provision under these Terms, that does not mean we waive that right or provision.

31. Entire agreement

These Terms, together with any Order Form, plan details, Privacy Policy, Data Processing Agreement, and any documents expressly incorporated into them, form the entire agreement between you and us relating to the Services.

32. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where applicable consumer law allows you to bring a claim in another part of the UK where you live.

33. Contact details

For questions about these Terms, please contact:

WOW Studio

Email: [email protected]

Website: www.weofferwellness.co.uk